Privacy Policy – How bet24net Protects Your Personal Data

bet24net is the data controller responsible for the personal information you provide when using our platform. As a licensed online sports betting and gaming platform serving the Philippine market, bet24net is committed to complying with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations (IRR), as administered by the National Privacy Commission (NPC).

We have appointed a Data Protection Officer (DPO) who is responsible for overseeing our data practices and responding to data subject requests. Contact details for our DPO are provided in Section 13 of this policy. If you have questions about how bet24net handles your personal data at any point, the DPO is your first point of contact.

This policy covers all personal data processed in connection with your use of the bet24net platform — including the website, any associated mobile-optimised interfaces, customer support communications, payment processing, and marketing activities.

bet24net collects personal data that is necessary and proportionate to the services we provide. We do not collect data speculatively or beyond what is needed to operate a safe, licensed, and compliant betting platform. The categories of data we collect include:

bet24net does not collect sensitive personal information as defined under RA 10173 — such as health data, religious beliefs, political affiliations, or biometric data — unless specifically required by a regulatory authority for identity verification purposes, in which case it will be collected only with your explicit consent.

bet24net collects your personal data through the following channels:

• Direct collection: Information you provide when registering an account, completing KYC verification, submitting a deposit or withdrawal request, contacting customer support, or completing a bonus opt-in form.
• Automated collection: Technical data collected automatically when you access the bet24net platform — including IP addresses, device identifiers, session data, and cookies placed on your browser or device.
• Third-party sources: Identity and address verification data from KYC/AML service providers; fraud and risk signals from payment processors; and publicly available information used to verify identity when documents are submitted.
• Payment providers: Confirmation data from GCash, Maya, GrabPay, Coins.ph, BDO, BPI, UnionBank, and card payment processors — sufficient to confirm successful transactions and match payment accounts to registered names.

bet24net uses your personal data only for the purposes described below. We do not use your data for any purpose that is incompatible with what is listed here, and we do not sell your personal data to any third party for their own use.

• Account management: Creating and maintaining your bet24net account, verifying your identity and age, and keeping your registration details up to date.
• Service delivery: Processing bets, settling winnings, processing deposits and withdrawals, running poker games and live casino sessions, and delivering all other platform features.
• Legal and regulatory compliance: Complying with Know Your Customer (KYC) requirements, Anti-Money Laundering (AML) obligations, and reporting requirements from Philippine gaming regulators and the Anti-Money Laundering Council (AMLC).
• Fraud prevention and security: Detecting and preventing fraudulent activity, multiple account abuse, bonus abuse, money laundering, and unauthorised account access.
• Responsible gaming: Monitoring betting behaviour to identify patterns associated with problem gambling, enabling deposit limits and self-exclusion, and communicating with at-risk players in accordance with our Responsible Gaming policy.
• Customer support: Responding to your queries, resolving disputes, and improving the quality of our support services.
• Marketing (with consent only): Sending promotional offers, bonuses, and platform updates by email or SMS to players who have opted in. Players who have not opted in will not receive direct marketing from bet24net.
• Platform improvement: Analysing aggregated, anonymised usage data to improve platform performance, user experience, and product development.

Under the Philippine Data Privacy Act (RA 10173), bet24net processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to fulfil the contract between you and bet24net — including account operation, bet settlement, and payment processing.
• Legal obligation: Processing required to comply with applicable Philippine law, including KYC, AML, gaming licence conditions, tax reporting, and data retention requirements.
• Legitimate interests: Processing for fraud detection, platform security, and responsible gaming monitoring, where those interests are balanced against your privacy rights.
• Consent: Processing for direct marketing communications and certain cookies, where you have given clear, freely withdrawable consent. You may withdraw marketing consent at any time through your account settings or by contacting support.

bet24net does not sell, rent, or trade your personal data to any third party. We share data only in the following circumstances, and only to the minimum extent necessary for the stated purpose:

• Payment processors: GCash, Maya, GrabPay, Coins.ph, BDO, BPI, UnionBank, and Visa/Mastercard networks — to process your deposits and withdrawals.
• Identity verification providers: Regulated KYC/AML service providers who verify your identity documents and cross-reference data against watchlists as required by Philippine law.
• Regulatory authorities: The relevant Philippine gaming regulatory body, the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), and other competent authorities — where disclosure is required by law or court order.
• Technology and infrastructure providers: Cloud hosting, cybersecurity, and platform technology suppliers operating under strict data processing agreements that prohibit them from using your data for their own purposes.
• Customer support tools: Live chat and helpdesk software providers operating under data processing agreements with bet24net.

All third parties who receive your personal data from bet24net are contractually required to handle it in accordance with applicable privacy law and our data protection standards. We conduct due diligence on all service providers before sharing data with them.

bet24net uses cookies and similar tracking technologies to make the platform function correctly and to improve your experience. Cookies are small text files stored on your device when you visit a website. They help us recognise your browser between sessions and deliver a consistent, personalised experience.

The types of cookies used by bet24net are:

• Essential cookies: Required for the platform to function — including session management, login state, and security tokens. These cannot be disabled.
• Functional cookies: Remember your preferences such as language, displayed odds format, and notification settings.
• Analytics cookies: Collect anonymised data about how the platform is used — which pages are visited most, how long sessions last, and where technical errors occur. This helps us improve the platform. Used only with your consent.
• Marketing cookies: Track engagement with promotions and allow us to deliver relevant offers to opted-in players. Used only with your explicit consent.

You can manage cookie preferences through your browser settings or the cookie consent tool displayed on your first visit to bet24net. Disabling non-essential cookies will not prevent you from using the platform, though some personalisation features may be unavailable.

bet24net retains your personal data for as long as it is needed to fulfil the purpose for which it was collected, or for as long as required by law. The following general retention periods apply:

• Active account data: Retained for the duration of your account plus five years after closure, as required by Philippine AML regulations.
• KYC and identity documents: Retained for a minimum of five years from the date of collection, in line with AMLC requirements.
• Transaction records: Betting history, deposits, and withdrawals are retained for five years from the date of each transaction.
• Customer support communications: Retained for three years from the date of the communication, or until the related matter is fully resolved.
• Marketing data: Retained until you withdraw consent, after which it is deleted within 30 days.
• Technical and log data: Retained for up to 12 months for security and fraud analysis purposes.

When data is no longer required, bet24net deletes it securely or anonymises it so that it can no longer be linked to you. We do not retain data "just in case" beyond the periods stated above.

Under the Philippine Data Privacy Act, you have the following rights regarding the personal data that bet24net holds about you. To exercise any of these rights, contact our DPO using the details in Section 13. We will respond within 15 business days of receiving a verifiable request.

bet24net implements technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, loss, or destruction. These measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and the bet24net platform.
• Encrypted storage of sensitive data including financial information, identity documents, and authentication credentials.
• Access controls that restrict personal data to authorised bet24net staff and service providers who genuinely need it to perform their duties.
• Two-factor authentication (2FA) available to all players for an additional layer of account protection.
• Regular security audits and penetration testing by independent security specialists.
• Fraud monitoring systems that operate continuously to detect and respond to unusual account or payment activity.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, bet24net will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected players without undue delay in accordance with NPC guidelines.

The bet24net platform is strictly for adults aged 21 years and above. We do not knowingly collect personal data from any person under the age of 21. If bet24net becomes aware that personal data has been provided by a minor, we will delete that data immediately and close the associated account.

If you believe that a minor has registered on bet24net or that a child's data has been inadvertently collected, please contact our DPO at privacy@bet24net.com immediately. We take the protection of minors very seriously and will act promptly on any such notification.

bet24net may update this Privacy Policy from time to time to reflect changes in our data practices, new regulatory requirements, or platform developments. When we make material changes, we will:

• Update the effective date shown at the top of this page and in the page header.
• Notify registered players by email and/or in-platform notification at least seven days before the updated policy takes effect.
• Clearly indicate what has changed if the modification is significant.

Your continued use of the bet24net platform after the effective date of an updated Privacy Policy constitutes your acknowledgement of the updated terms. If you do not accept the revised policy, you may contact us to close your account and withdraw any remaining balance.

The version of the Privacy Policy published on the bet24net website at any given time is the version currently in effect. Previous versions are available on request from our DPO.

For any questions, concerns, or requests related to this Privacy Policy or to the personal data bet24net holds about you, please contact our Data Protection Officer directly. We aim to respond to all data privacy enquiries within 15 business days.